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FREQUENTLY ASKED QUESTIONS
Ordering Information
- What types of payment do you accept?
- Is ordering online safe ?
- Can I use a foreign address for subscriptions?
- How can I request a refund?
- How do I check the status of my order?
Delivery Information
Gifting Information
Renewals
- Will you "automatically renew" my subscription?
- Can I renew my subscription online?
- I placed a renewal through your Website, but now I am receiving two copies of the same magazine.
Q:What types of payment do you accept?
A: We accept payment by Visa, MasterCard, American Express, Discover or Paypal. All online credit card payments are handled via Stripe.com.
A: The address information and personal particulars you provide when creating an account and finalizing an order are encrypted and then forwarded via a secure SSL connection. This means your credit card information is encrypted as soon as you enter it.
Q: Can I use a foreign address for subscriptions?
A: At this moment we do not deliver magazines outside the U.S.
Q: How can I request a refund?
A: If you change your mind about subscription and want your money back you can send us a request in 5 days after purchase and you will get a full refund. If you cancel your order after 5 or more days we will contact the publisher and request your money back but there is no guarantee that you will receive a full amount you paid. The amount you will get back after 5 days depends on the publisher.
Please contact us to request a refund. Please note: refund is possible only for undelivered issues and gift cards are not refundable.
Refunds are issued in the same method as original payment. Debit/Credit Card refunds will be processed in 1-3 business days of cancellation.
Q: How do I check the status of my order?
A: After submitting your information to the publisher we will email you a confirmation. Also, you can view the status of orders you have placed by signing in to your Account. While signed in you can also add or delete credit card and mailing addresses information from your account.
Q: How soon after I order will I get my first magazine?
A: After your order is placed, we process the order immediately and send it to the publisher for scheduling. Estimated delivery times vary depending on the magazine publisher and the frequency of the subscription. The publisher then adds the request to their next production cycle. The frequency of your magazine determines when your first issue will arrive.
Estimated delivery is:
- Newspapers: 1 to 3 weeks
Weekly Magazines: 4 to 6 weeks
Bi-Weekly and Monthly Titles: 6 to 9 weeks
Bi-monthly and Seasonal Subscriptions: 7 to 12 weeks
There are a few publishers that take longer than the above stated standard start times. If you have not received your first issue by the end of the estimated delivery time period please feel free to contact us.
Q: What happens if I change my postal address?
A: In case you change your address please contact us as soon as possible.
Q: How do I send a Gift magazine subscription?
A: During the checkout process, you will be able to set your gift options for your order. If a subscription is a gift, check the "gift" box in the shipping section and select your preferred gift card. If you are sending a gift card you can write a brief note that will appear on the recipient's gift card.
Please note: cost for sending a personalized gift card is $1.50.
Q: How can I know when my subscription ends?
A: You can find the actual expiration date on the magazine label above your name.
Q: Will you "automatically renew" my subscription?
A: NO, we will never automatically renew your magazine subscription.
Q: Can I renew my subscription online?
A: YES, the best way for you to renew your subscription through us is if you went to our site and purchased your magazine as a renewal.
Renewals should be ordered within the 7th or 8th month of the subscription to be sure that no issues are missed. If you have renewed your subscription in the 12th month of your current subscription chances are you will miss 1 or 2 issues.
Q: I placed a renewal through your Website, but now I am receiving two copies of the same magazine.
A: We will contact the publisher and ask that they combine the two subscriptions and extend the expiration date to compensate for the duplicate issues.